Email support
Write directly for account help, technical issues or beta questions.
Support
Help for beta access, account issues and product questions.
Write to us about the iOS app, your account or the private beta, and a person replies.
Typical response time
We usually reply within one to two business days. Account reviews and import troubleshooting take longer during the private beta.
We can help with
- Waitlist and private beta access
- Account or sign-in issues
- Importing labs, scans and records
- Bug reports and product feedback
Looking for the product homepage instead? Visit aumnivida.com.
What to include
A short message with the right details helps us resolve issues faster.
- The email address you use with AumniVIDA
- A short description of the issue
- Any relevant screenshots or device details
Privacy and data
Include only the health details your request needs. We handle everything you send as health data.
For questions about records or account access, send the minimum we need to help, and keep other health details out of email.
Important
In a medical emergency, call your local emergency number right away. AumniVIDA support answers questions about the app and your account.